"For a production manager, I think the key is being proactive versus reactive."

"The efficient system that we’ve incorporated—our standard operating procedures—are vital to turning out a quality repair every time."

"This is all I have ever known, and my whole family is involved in the business. I couldn’t sell something that I gave birth to. This is my baby; I live and breathe this place."

"Wherever I end up, my focus is the same. I try to unify processes across the company, and maintain a personal connection with every employee."

"The people who work in our shop have to be empowered. They need to be empowered to make important decisions and to do what’s best for the customer."

"My vision is that I want people to see us and what we do and say, ‘That’s a class-act operation.’"

When Dean DeRolph’s business partner died, he worked himself to exhaustion. Could he run the shop on his own?

"Some people don’t aspire for better things or have goals. I couldn’t imagine that world."