In terms of consumers and collision repair pros, we are on the cusp of a major generational shift.

After purchasing the family shop, Matt Thornton set about transforming every inch of it

“The business is the employees. You have to be honest with them and you have to thank them daily.”

A look inside the backgrounds, shop processes and management methods of today’s collision repair leaders

"Change is inevitable; it’s going to happen. You need to move with the change and you have to embrace it any way you can."