In the 2018 FenderBender Industry Survey, many shops claim to work with either a business coach, a 20 Group or an industry association. Here’s the difference all three scenarios make on shop performance.
Sometimes, things just don't work out with certain employees—but it doesn't mean they weren't the right fit. Here are three questions DJ Mitchell says you should ask yourself when considering to rehire a former employee.
Experience in the field isn’t always necessary, especially for front office and customer-facing jobs. Find out what’s important to you in someone that’s working with your customers and find ways to identify those skills in interviews