From hiring the right manager to keeping tabs on their performance, there's a lot that goes into finding your right-hand man. Here's everything to consider. Here are some tips from Steve Morrow, owner of Capitol Collision Center, on how to find the perfect manager.
A shop leader should not assume an employee going through a major loss is going to shy away from wanting to talk about it. Psychologist Lisa Kaplin shares tips for how to help an employee through a loss in a thoughtful and appropriate manner.
In the 2018 FenderBender Industry Survey, many shops claim to work with either a business coach, a 20 Group or an industry association. Here’s the difference all three scenarios make on shop performance.
Sometimes, things just don't work out with certain employees—but it doesn't mean they weren't the right fit. Here are three questions DJ Mitchell says you should ask yourself when considering to rehire a former employee.
Experience in the field isn’t always necessary, especially for front office and customer-facing jobs. Find out what’s important to you in someone that’s working with your customers and find ways to identify those skills in interviews