Leroy Rush, Sherwin-Williams business development manager, and other collision industry veterans share how to eliminate wasted time during the repair process and increase the hours worked on each vehicle.
When it came to turning a flailing shop around after taking over, Donielle Lopez looked for intimate ways her mom-and-pop shop could find success. As a result of her daily approach to management, she doubled revenue in just one year.
A shop leader should not assume an employee going through a major loss is going to shy away from wanting to talk about it. Psychologist Lisa Kaplin shares tips for how to help an employee through a loss in a thoughtful and appropriate manner.