Every business is different—but the numbers that affect shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of three standout shop operators and information culled from the 2018 FenderBender Industry Survey, here’s your guide for tracking KPIs.
Shawn Martin knows it seems counterintuitive to open another shop in such a small town, but it’s really a testament to the strong relationship he has with his small community that he was able to do just that.
While shops can take measures to collect the money owed to them, in order to reduce accounts receivables, focus needs to be placed on the paperwork process in the front office. Here are five steps for collecting on money owed to you.