The Collision Center team at Driver’s Village always intended to use lean principles. Here’s how new management, additional training and dedication to the system got the shop hopping.

owner, Dave’s Auto Body & managing director and co-founder, Masters School of Autobody Management

At-home estimates can ramp up your customer service—and your cash flow.

How shared ownership keeps an Oklahoma shop humming.

SceneExchange helps shops build business by connecting them with prospective customers.

Negotiating the best prices for insurance claims takes time and effort—but it’s worth it.