Boosting employee relations through team building is a surefire way to ensure shop success.

Getting to know the local media helps the local community get to know you. Here’s how to get your name in the paper for all the right reasons.

Dick’s Collision Center manager David Palmer, a former independent shop owner, keeps business humming by sticking to the basics—like getting paid—while refining 30 years of experience.

If tech problems are cutting into your profitability, it may be time to outsource.

Eddie Lennox built Service King from a one-man operation to a Dallas fixture with 27 locations, and more planned. Here’s how he did it and how his strategies might work for you, no matter what size your business.

The Best in the Business: Presenting the winners of the 2009 FenderBender Awards