Finding inspiration from successful entrepreneurs and looking back at past experience can help shape the way you lead. Find a style that works for you and the culture you want to create.
A simple first step to improving the organization on your shop floor is to have stall lines. This will promote better organizational practices for technicians.
Mistakes happen when duties are not clearly defined or a job is rushed through. By taking time to define roles and do the job right the first time, customers will have a better experience than if their vehicle was rushed out the door.
To help your staff build pride in their work, consider creating a space in the shop that highlights every employee. This will serve as a daily reminder to your team of how much you appreciate their work.
"I love the aluminum repair. It’s exciting. It’s new. It’s fun to do,” says James Crosthwaite, who with 40 years of experience, still goes above and beyond each and every day.
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