What to Look for in a Good CSR June 1, 2017 Kelly Beaton No Comments Jennifer Burtis, whose customer service has helped her Arkansas shop win awards, notes key traits of great customer service reps.Read More
Turning Recalls into Customer Service Opportunities June 1, 2017 Melissa Steinken No Comments As automaker recalls continue at a rampant pace, collision centers bridge the gap between OEM issues and customer service.Read More
How Does Staff Size Affect Cycle Time? May 1, 2017 Kelly Beaton No Comments Findings from the 2016 FenderBender KPI Survey suggest that staff size might not have as large of an impact on cycle time as one might assume.Read More
Larry Baker Breaks Down his Leadership Philosophy May 1, 2017 Kathleen Sandoval No Comments Larry Baker, owner of Baker Collision Express and executive facilitator for an Axalta Coating Systems' 20 Group, uses his knowledge on shop management to run his three-shop operation and to teach others.Read More
Secrets to Improving Touch Time May 1, 2017 Travis Bean No Comments Focusing on touch time took Kevin Lockhart’s shop from in the red to insanely profitable.Read More
Snap Shop: Collision Center Inc. May 1, 2017 Kelly Beaton No Comments A nearly 60-year-old facility in Minnesota embraces its area’s passion for the outdoors.Read More
The Keys to Improved Insurer Relationships May 1, 2017 Kelly Beaton No Comments A former longtime estimating team manager provides insight on how shop owners can improve their relationship with insurers.Read More
Community Coordinator April 1, 2017 Travis Bean No Comments Marian Rodriguez details her busy day on the road promoting her shopRead More
Man with a Plan April 1, 2017 Kelly Beaton No Comments John Terrizzi Jr. relied on refined strategic processes to withstand an initial lack of capital in the Philadelphia areaRead More
A More Organized Technician Schedule March 1, 2017 Travis Bean No Comments Ryan Marrinan, a technician at Fairway Collision, runs through his daily rountine and offers advice on how to stay organized.Read More