The recent pileup of lawsuits between shop owners and insurance companies could prompt change in the industry. For that to happen, it requires more diligence and accountability from collision repair shops, says Doug Irish of CIC.
Mistakes happen when duties are not clearly defined or a job is rushed through. By taking time to define roles and do the job right the first time, customers will have a better experience than if their vehicle was rushed out the door.
To help your staff build pride in their work, consider creating a space in the shop that highlights every employee. This will serve as a daily reminder to your team of how much you appreciate their work.