Where do you get the information that will improve your leadership, and in effect improve your shop? Here are three ways to get it done, writes Steve Morris.

A focus on technology has improved 3D Auto Body’s culture and marketing

A Hawaii repair shop owner and Scott Biggs, CEO of Assured Performance Network outline the leading mistakes that shop owners can make when it comes to OE certifications.

The solutions to shop struggles—estimate approvals being a large one—are right in front of us

John Hayduk’s management style enabled Abernethy’s Auto Body’s once-cautious employees to invest in shopwide success

A shop owner in North Carolina saw a need to gain more online customer traffic and spread the word of his business. Here’s how he competed with a digital marketing campaign.

Employees might disagree but the key is staying cool in the face of workplace conflict. Jan Fox of Fox Talks, shares her approach to using verbal de-escalation in the face of conflict.

A shop could be experiencing increased cycle time and delays in the repair, if a shop role is missing. Steve Morrow and Will Latuff outline how to create and write a new job role for your shop.