Aaron Marshall, widely recognized as an authority on implementing lean processes at body shops, recently joined FenderBender editorial director Anna Zeck for a webinar focused on offering tips for efficient shop floor workflow.
Recalls can be a positive for your service department, assuming you ensure that you have the proper staffing to address them. A successful general manager sheds light on how dealerships can use recalls as a customer retention tool.
In order to communicate with today's collision repair customer, your staff must use multiple means, such as video calling. Here are some other ways one dealership fixed its inadequate and inefficient communication process.