The 2017 FenderBender Tech+Tools Survey
As signaled by the numerous stories FenderBender has dedicated to the subject, scanning vehicles has become a huge issue in the industry—much more so than in 2014 when the survey lacked questions about diagnostics. Still, just 48% of respondents said they have a process in place to ensure pre- and post-repair scans are completed when necessary. Roughly 55% say they use a third-party service for scans. Here’s what else FenderBender found:
How often does your business perform pre- and post-repair diagnostic scans?
–Only when required by OEM repair data: 37%
–Only on structural repairs: 10%
How many OEM scan tools does your business own?
–3 or more: 11%
Does your business utilize a third-party service for scanning services (e.g., asTech, dealership outsourcing, etc.)?
How much does your shop charge for diagnostic scans?
–One full labor hour: 45%
–Less than one full labor hour: 23%
–More than one full labor hour: 32%
Does your business have challenges being reimbursed for diagnostic scans?
–Most often: 25%
Do you have a process in place to ensure pre- and post-repair scans are performed when necessary?