Oct. 16, 2017: This Week's Best Business-Building Articles

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Oct. 16, 2017—To better assist shop owners with their production management, marketing tactics and leadership styles, FenderBender has compiled a short list of essential business-building material from some of its favorite sources.

Getting Organized - TED Radio Hour

Even the most seemingly chaotic systems have some order to them. This episode, TED speakers explore the inner architecture of living systems, from ant colonies to corporations to social movements.

Your Customer Service Isn't As Good As You Think It Is - Forbes

We cannot determine if we are providing good customer service. Only our customers can.  It is the customers’ perceptions that determine if we’ve met or exceeded their expectations—or fell short of them. Here are a few differences between business perceptions and customers’ expectations that can be found in the NICE inContact study.

A Survey of How 1,000 CEOs Spend Their Day Reveals What Makes Leaders Successful - Harvard Business Journal

In this article, The Business Journals identified critical leadership competencies across their organizations that were in moderate or low supply in the marketplace, as well as the most difficult to develop. Using a model developed by Korn Ferry for its Voices 360 instrument, here are the top five leadership gaps across participating organizations.

Keeping Up With SEO Trends Key to Business Survival - Newsmax

The ever-changing nature of SEO is what makes it so intriguing, challenging, and frustrating. As soon as you think you have a grip on what Google wants you to do, they change or improve something, which alters your entire approach. To get a better understanding of the trajectory of the industry, here are some developments that have unfolded this year.

22 Twitter accounts to follow to become a better manager - Quartz

Amongst Twitter’s 328 million active users, there’s a rich group of accounts to follow if you are looking to hone your skills as a manager. Quartz compiled a diverse sample of business leaders, authors, academics, bloggers, and institutions, spanning topics including decision-making, inclusion, time management, networking, and mental models.

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