It should come as no surprise that there’s a correlation between shop efficiency, productivity and profitability. Here’s a look at a few key metrics among the respondents to FenderBender’s 2016 KPI Survey that claimed an overall net profit margin of 16 percent or higher.
48.9% have an average technician productivity of 110% or higher
58% have a touch time of four or more hours a day
71% have an average key-to-key cycle time of seven days or less
76% have an average job-start-to-job-completion cycle time of seven days or less
84% boast an average technician efficiency of 120% or better
