Oct. 5, 2011—Mitchell International Inc. on Wednesday announced the company integrated its RepairCenter shop management software with UpdatePromise.com to allow for proactive repair status updates.
UpdatePromise is a Web-based service provider that delivers automated repair status updates to collision repair shop customers via text message and e-mail.
The integration allows body shop users to manage delivery date promises, repair status updates and customer responses from within the RepairCenter body shop software workspace, according to Mitchell. The widespread use of text messaging gives auto repair shops another option to communicate and connect with their customers in a way that is relevant to their specific needs and expectations, Mitchell said.
"The integration with Mitchell RepairCenter and UpdatePromise.com gives repair facilities the ability to leverage the most advanced proactive status updating technology for collision repair shops and insurers," said Curtis Nixon, president of Flash of Genius Inc., parent company of UpdatePromise.com. "We are excited about this partnership and look forward to serving the needs of Mitchell users across the country to help them communicate more effectively with their customers."
"Mitchell is pleased to offer enhanced repair status functionality through the integration with UpdatePromise.com,” said Jason Bertellotti, vice president of repair solutions for Mitchell. “This partnership demonstrates our continuing commitment to innovation and technology leadership, and is an excellent example of Mitchell's dedication to working with best-in-class third party solutions to simplify operational processes and deliver greater value to our auto body shop customers."
For more information, visit Mitchell.com.
