Oct. 26, 2015—Axalta Coating Systems announced on Friday that TenPoint Complete, a leading provider of customer satisfaction services for the automotive industry, has concluded an electronic interface with ProfitNetTM Collision Shop Management Systems (CSMS) for Customer Satisfaction Index (CSI) services.
ProfitNet is a software program that measures and manages all aspects of the collision repair business. The program provides shop owners access to information that they may need to help make decisions regarding the productivity and profitability of their businesses.
The new ProfitNet CSMS interface can save collision shops hours of manual data transfer. Key information needed for CSI services that adheres to the Collision Industry Electronic Commerce Association can be easily transferred.
“TenPoint Complete is widely used by Axalta’s customers and various OEM networks managed using Axalta OEM Network services,” said Tom McGarry, Axalta’s North American information technology services manager. “This latest interface with TenPoint Complete is another huge step to providing cutting-edge technology to our customers through our ProfitNet Collision Shop Management System. Axalta is dedicated to enhancing the ProfitNet system with the latest technology to lower shops’ administrative costs by providing a management solution that is affordable, easy to use and able to communicate with all industry software partners including CSI services, dealership-management software, paint software, parts procurement software, auto rental services and accounting software.”
"Our partnership with Axalta demonstrates the ability to positively impact multiple stakeholders with technology solutions. This foundation will allow us to provide up-to-date and economical solutions to repair facilities," said Michael Sturgis with TenPoint Complete. "In today's market, repairers need to be able to communicate with customers how and when those customers want to be heard. The ProfitNet CSMS integration ensures repairer’s customers have a choice in how they may wish to express themselves to a repairer … customers now are able to respond to surveys electronically or by phone. This solution’s completeness ensures all customers can be heard from and receive an exceptional experience."
