Report: Enterprise’s ARMS Product May Help Reduce Cycle Time

July 25, 2014

July 25, 2014—Collision Repair shops that use Enterprise Rent-A-Car's Automated Rental Management System (ARMS) have, on average, a shorter cycle time than those who do not, according to newly released data from Enterprise. 

The ARMS product, initially developed in 1999, measures the length of time a customer uses a rental car, tracks and forecasts labor needs, and can generate monthly reports. The program also enables repair centers to book rental reservations and send vehicle status updates to insurance partners or customers.

ARMS aims to help collision repair centers increase operating efficiencies, enhance customer service and streamline communications with insurance companies and customers.

According to data collected by Enterprise between January 2014 to May 2014, ARMS product users' cycle time is nearly four days shorter than non-ARMS users, on average.

"Losing a customer due to perceived excessive repair time is costly for both collision repair centers and insurers," Frank LaViola, assistant vice president of collision industry relations at Enterprise, said. "That's why cycle time has become one of the most important performance metrics in the collision repair industry. With ARMS, communication between insurance companies, collision repair centers and car rental offices is streamlined to help reduce cycle time and get policyholders back in their cars sooner."

Visit armsautosuite.com for more information about Enterprise’s ARMS product.

Sponsored Recommendations

Best Body Shop and the 360-Degree-Concept

Spanesi ‘360-Degree-Concept’ Enables Kansas Body Shop to Complete High-Quality Repairs

How Fender Bender Operator of the Year, Morrow Collision Center, Achieves Their Spot-On Measurements

Learn how Fender Bender Operator of the Year, Morrison Collision Center, equipped their new collision facility with “sleek and modern” equipment and tools from Spanesi Americas...

ADAS Applications: What They Are & What They Do

Learn how ADAS utilizes sensors such as radar, sonar, lidar and cameras to perceive the world around the vehicle, and either provide critical information to the driver or take...

Coach Works implements the Spanesi Touch system

Coach Works Uses Spanesi Equipment to Ensure a Safe and Proper Repair for Customers