Running a Shop Technology

CCC Introduces Customer Review Plugin

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July 2, 2014—CCC Information Services Inc., an automotive technology and data services company, introduced Wednesday a customer review plugin for auto body shop websites.

The Carwise Review Plugins can create a dedicated space on a shop’s website where a live, scrolling stream of customer reviews appear. The Plugin is free to current CCC ONE users.

“Some of the most successful shops we see have embraced new ways to communicate with consumers at the time and on the device of the customers’ choosing,” said Joseph Allen, GM at CCC Automotive Services Group. “When a shop engages with a consumer throughout the repair process, satisfaction scores go up and on-time deliveries increase, creating a better customer experience overall. The Carwise Review Plugins are a new, easy way for auto body shops to take their customer feedback and prominently display reviews to potential customers, providing a sneak peek into the services and quality the shop delivers.  It’s a great tool to help shops attract more business.”

To learn more about the Carwise Review Plugins, visit carwise.com/plugins.

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