Property Damage Appraisers Commit to Reduce Cycle Time
Dec. 16, 2015—Property Damage Appraisers (PDA) announced on Wednesday that it has set new benchmark goals for users of its virtual estimating tool, PDA Xpress, which was launched one year ago.
The company aims to reduce cycle time from three hours to two-and-a-half hours.
PDA Xpress has a supplement ratio of 9 percent and has a Net Promoter Score (NPS) of 94 percent.
“We’re continuing to set the bar for the claims industry resulting in cycle time reduction, increased accuracy and improvement in satisfaction,” said Tom Slimak, chief business development officer, PDA. “The fact that we’re able to beat industry norms for cycle time is great. When estimates are completed accurately, this translates into better results across the board. We anticipate that the headway we’re making will lead customers to expect top-notch service from all facets of their experience.”