July 25, 2011 — Summit Consulting Int’l. (SCI) was recently approved as a vendor of customer satisfaction surveys for Toyota Certified Collision Centers and Lexus Certified Collision Centers.
SCI’s web-based computer satisfaction surveys provide shops with real-time insight into their customers’ experience and needs, enabling facilities to quickly see what processes are working and what needs to improve, according to the company.
“We appreciate SCI’s approach to exceptional customer service—their surveys make it easy for our shops to collect and analyze important data so that we know exactly where we stand with our customers and what we can to do to build lasting relationships,” said Brad Brahe, body shop process improvement manager for Toyota Motor Sales, USA. “SCI has been a longtime, trusted partner of Toyota and Lexus—its team shares our focus on delivering a top customer experience.”
Bob McDonald, president of SCI, said a positive customer experience is critical to a shop’s success. Customer trust drives loyalty and referrals, and leads to a stronger operation, he said.
SCI is an automotive consulting firm specializing in the development and implementation of a wide-range of customized process improvement solutions and profit-building programs for service, parts and collision center operations. For more information, go to sciusa.com.
