April 7, 2011 — Mitchell International on Wednesday introduced the Total Loss Auto Buying Program as a complement to WorkCenter Total Loss.
Mitchell partnered with Zag, a TrueCar, Inc. company that provides online and mobile car buying programs, on the initiative, meant to help carriers increase customer satisfaction and loyalty.
“We are pleased to partner with Mitchell International to provide WorkCenter Total Loss customers with a haggle-free, hassle-free solution for purchasing their replacement vehicle that is convenient, transparent and trustworthy,” said Stewart Easterby, general manager of Zag.
Car buyers using Zag’s program to replace their vehicle save $4,302 on average off the MSRP on new vehicles, Easterby said. The program also allows customers to see safety ratings, read reviews, view photos, watch videos of vehicles and compare prices to what other buyers paid in the market during the last 30 days.
“WorkCenter Total Loss is already recognized as an industry leading total loss valuation solution focused on both valuation accuracy and policyholder satisfaction,” said Jesse Herrera, senior vice president of product and customer service at Mitchell. “By partnering with Zag for its Total Loss Auto Buying Program, Mitchell is further improving the consumer total loss claim experience by simplifying the process of replacing a loss vehicle.”
Mitchell’s WorkCenter system powers all of an insurer’s physical damage claims processing, including dispatch, repairable estimating, total loss valuation, repair management, review and reporting. Go to mitchell.com for more information.
