May 30, 2013—OEConnection, a provider of parts e-commerce technology for OEM distribution networks, recently announced that its Customer Care Department has been recognized as one of the top 100 call centers for 2013 from BenchmarkPortal, a certification, training, consulting and research organization for the call center industry.
OEConnection’s call center placed in the top 20 in the small-sized centers category for BenchmarkPortal’s Top 100 Call Center award. The Top 100 competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Award submissions are cross-checked, validated and approved by certified call center experts, and scored based on quality and cost efficiency.
“OEConnection’s ranking of Top 20 shows that it has achieved outstanding results when compared with centers from a wide variety of industries, which is a great accomplishment for this center,” said Bruce Belfiore of BenchmarkPortal.
The company’s Customer Care Department also earned BenchmarkPortal’s “Center of Excellence” designation for the fifth consecutive year.
“This award acknowledges the hard work of our talented customer care team as well as our company’s ongoing commitment to exceptional customer service,” said Paul Johnson, senior vice president of sales and service at Cleveland–based OEConnection. “Whether it’s providing one-on-one product training, answering inbound phone calls within 20 seconds of receipt, offering multi-lingual and multi-solution support, or launching a new, state-of-the-art online help tool, OEConnection is dedicated to putting our customers at the center of our business as we strive to help make their businesses more successful.”
