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Fix Auto updates insurance services department

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Nov. 16, 2012—Fix Auto USA recently made several changes to its internal insurance services department by rebranding its claims solutions offering and adding three employees to its insurance services team.

Fix Auto’s claims solutions offering, formerly called Fix Full Performance Claims Solutions, has been rebranded as Fix Claims Solutions (FCS). The company said FCS serves as the single point of contact for managing compliance with insurer programs across its network of franchise collision repair centers.

“As the department evolves, so do our services and support,” said Tim Clark, senior vice president of insurance services for Fix Auto. “The new name better represents the functionality of the program, and the scope of our offering.”

Fix Auto hired Greg Lazarus and Gary Bagwell as FCS program auditors. They will be responsible for desk reviews and field re-inspections to ensure compliance with insurance company programs and store operations. They will also coach Fix Auto’s stores to help drive consistent repair center operations, the company said.

Lazarus, a former field representative for Farmer’s Insurance, will be based out of Fix Auto’s executive office in San Diego and will provide support to the company’s Southern California operations. Bagwell, who has more than 20 years of experience with State Farm Insurance and American Family Insurance, will be based out of Bend, Ore. He will provide support to Fix Auto’s Pacific Northwest locations.

In addition, Fix Auto hired Mallory Garza as FCS compliance administrator. Garza will oversee FCS agreements between stores and insurance companies, and configure and manage FCS-specific management reports.

“When we created the FCS charter, we specifically set about to resource it with professionals who have deep working experience with insurance companies,” said Paul Gange, president and chief operations officer of Fix Auto. “Beginning with Tim Clark, his existing FCS department and now with Greg, Gary and Mallory, we are building a solid internal claims department that readies our organization for true self-management that, in turn, delivers immediate value to our insurance company customers.”

Anaheim Hills, Calif.-based Fix Auto currently operates 127 collision repair locations throughout the U.S., which includes 50 franchise facilities.

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