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Numbers: Certifications and Average Repair Orders

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According to the 2021 FenderBender Industry Survey, 49 percent of responding collision repair shops said they hold at least one OEM certification. What’s the difference between those shops* and shops that have no certifications? Certified shops reported higher average repair orders.

*8 percent of shops reported they had no certifications but planned to become certified. They are not included in the figures below.

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