June 10, 2019—Gerber Collision & Glass is adding virtual assist to make the process smoother for customers during vehicle damage appraisals, according to Live Insurance News.
This tech is licensed by Allstate. It provides a vehicle owner or body shop employee with the additional capabilities for connecting with other body shop employees using real-time video and skill routing technology to decrease overall cycle time, improve capacity and enhance the customer experience.
The Boyd Group will also be using virtual assist for its Boyd Autobody & Glass shops, which are located across the western part of Canada. It will also add this tech to its Assured Automotive shops across the eastern portion of that country.
