STATS: Lee's Garage Location: West Long Branch, N.J. Website: nexsyiscollision.com Cost: Free with use of desktop app, which is priced per location per month Uses: Document, update and communicate repair information in real time Training Required: Webcast training available
The Reviewer:
Paul Sgro, owner of Lee’s Garage, took the shop over from his father in 1981. Sgro has had a passion for working with cars his entire life.
The Shop:
Lee’s Garage in West Long Branch, N.J., was established in 1937 and is a family-owned-and-operated business. The shop is 11,000 square feet and sees 175–250 cars per month. The shop is a factory-trained collision and aluminum facility and has a number of different certifications, including Mercedes-Benz and Porsche.
Paul Sgro works to make his shop as lean as possible, which is part of the reason he started working with Nexsyis. Sgro has used Nexsyis for some time now, and jumped at the chance to try the app because it could make his staff more mobile and efficient.
How It Works:
In order to use the app, users click on the icon and are able to view all of the vehicles that are in the shop and see in what stage of the repair process each one is currently in. Users can click on ROs for each vehicle and view the status of the car and any pictures or notes that have been added. Sgro says it looks just like the workstation that he has at his desk, but it’s mobile.
The Review:
“I like the fact that it’s a full production screen at your fingertips,” Sgro says. “The techs don’t have to stop what they’re doing. If they’re missing parts, they can send a message or make a note of it right away. Everyone has their phone on them, so this way, information is readily available and they don’t have to waste time walking around.”
Sgro says that the access to the production board is unlike anything else he’s seen with other production apps. The Nexsyis production board can be pulled up on a mobile device, allowing everyone to view the shop work.
“It’s color coded by repair stage,” Sgro says. “If a technician or an estimator logs in, it will automatically filter to show the vehicles that are assigned to them. If you have multiple locations, you can switch back and forth.”
Sgro adds that the support he receives from the company has been exceptional. Whenever he has a question, Nexsyis gets back to him within an hour. He adds that the company has done a great job of innovating and staying on top of the latest trends in the industry.
The ROI:
Sgro estimates that the free app has increased his staff’s productivity by 5–10 percent. After one month of use, in March, he says he's seen productivity hours increase through all of his departments.
