Going for Growth

Thanks to a focus on customer relations and a creative management style, New York’s H&V Collision has morphed from a one-shop operation to a growing business with three locations.

Nichol Nelson

Taking the Reins

Andy Dingman, 31, is leveraging his family-owned shop’s reputation for integrity while making improvements to its operations. The result? Record revenues and expansion to a new location.

Suzy Frisch

Light, Water and Air

For his latest location in Mount Vernon, Iowa, Jim Thompson went way green: Besides waterborne paint, the shop has high-efficiency lighting, and its air compressor recycles air.

Holly Dolezalek

One Step Closer to Lean

Hampden Auto Body—already efficient before it started its lean journey—has been delighting customers by returning cars two to three days ahead of schedule, all thanks to lean principles.

Holly Dolezalek

Fourth Time’s The Charm

Collision Damage Experts made a bold move when it bought and renovated an old dealership near three tough competitors. Six months later, the shop is repairing 35 cars per month.

Suzy Frisch

Hot Areas for Growth

Jennifer Niemela

Culture of Gratitude

Connecting with the community can improve your image by highlighting your business values.

Andrew Johnson

Dingman’s Family History

A long-standing commitment to integrity has carried the Dingman’s through three generations of ownership

Suzy Frisch

Generation Next

What’s important to Generation Y customers? Yes, technology of course, but there’s more to it than that.

Jennifer Niemela

Great Management, Bold Decisions

Ten years ago, the out-dated body shop at Robberson Ford was on the verge of closure. Today, due to bold management decisions, it’s the largest body shop in central Oregon.

Erika Rasmusson Janes

7 Winning Ways

Under Patrick Gray, the collision center at Tom Bell Chevrolet has cut cycle time by five days and improved other time metrics. How’d he do it? Seven key management strategies.

Nichol Nelson

True Believer

New Port Lincoln Mercury is reaping the rewards of being an early converter to waterborne: cycle time is down, and its local reputation is as shiny as the cars it sends back out on the road.

Erika Rasmusson Janes

Go With The Flow

Flow Motors Luxury Body Center started taking pre-owned repairs in-house to shore up business in a tough economy. Now it’s racking up sales, and relations with its dealership couldn’t be better.

Sara Aase

Lean Loyalist

Gullo Toyota Collision Repair Center has slashed cycle time from 12 to eight days since 2007. The secret? What else could it be but living by Toyota’s lean principles?

Nichol Nelson