September 2009

September 2009

Features

A Fresh Perspective

A Fresh Perspective

When Tony Garris was hired as the manager of Fred Beans Collision Center in Doylestown, Pa., two years ago, he brought an impressive 30 years of experience with him. The only catch: None of it was...

Built To Serve

Built To Serve

Eddie Lennox turned a $10,000 loan into a $120 million business. Along the way, he learned important lessons about business, the turned them into strategies for making Service King successful....

The Dirt On Paint

The Dirt On Paint

Paint guru Ron Joseph tells how to get a good finish, how to keep your paint booth running better for longer, and how training can help cut paint usage by 15%

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Departments

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Tech + Tools

Repairs on Video

Repairs on Video

Looking for an easy way to boost referrals and impress customers? Wow them with video updates that create trust, improve repeat business, and save you a lot of time.

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Human Resources

Hire Right

Hire Right

Hiring can be a hassle. But an online assessment can help you determine whether an applicant is a good fit for your shop, increasing your chances of making a great hire the first time.

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Sales + Marketing

Winterize Their Driving, Win Their Business

Winterize Their Driving, Win Their Business

Marketing is about making an emotional connection with customers. One shop does that by offering winter driving classes, bringing hundreds of potential customers through the door.

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Ask Ray

On Going Green

I’m considering converting to waterborne paints and marketing my business as a “green shop.” With the challenges the industry has with steering, do you think that marketing effort is worthwhile?

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Taking Care of Business

The Right Risk

Why risk is more important than ever

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Questions

Vincent Romans

Vincent Romans

Vincent Romans started his business career in 1973 when he worked with Flying Tigers, the world’s largest airfreight airline.

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Collision Art

Eyes on the Ride

Eyes on the Ride

'56 Chevy convertible gleams after three-year restoration.

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