Collision Repair Leadership

	Attitude Is Everything Employee attitudes impact shop operations. Improving your staff’s understanding of personality styles, communication techniques, and problem solving will set you up for success.
	Green Motivator Rich Tornetta, an industrial designer-turned-marketing master, has led an environmental movement across CollisionMax’s 11 stores in the greater Philadelphia area.
	A Leader In Safety Kurt Danielson has been proactive about getting OSHA through his doors, and it’s made Davis-Moore Auto Body Shop one of the safest businesses in Kansas.
	Meeting Management Production meetings can be a useless drag if not conducted properly. A new three-step process can help you and your staff get the most out of your meeting time.
	Fast Forward Jon Parker is on a mission to forever change the way vehicles are repaired. His U.K. company’s facility, Bodyshop Express, is cranking out quality repairs at unreal speeds.
	A Winning Niche Zeroing in on a niche market helped DC Autocraft stand out in car-saturated southern California, and top-notch work won it “shop of the year” from VeriFacts Automotive.
	Committing to a New Culture When recurring problems and staff frustrations led to sub-par performance at Pohanka Collision Centers, management stepped in with a new game plan that turned the shop around.
	Forward Focus Bill Aeschliman and Jim Missig have high standards for success. Already at the helm of a $26.5 million a year shop operation, they are still rapidly growing CARCARE Collision Centers.