Resource Rescue

Unused, underused and unrecognized resources can protect your financial performance.

Tom Franklin

Falling Behind on Maintenance Will Cost You

Upgrades and repairs are financially painful when you neglect them for too long.

Tom Franklin

The Speed of Business

A strong sense of decisiveness makes for fine leadership.

Tom Franklin

How to Get Financed Quick—Maybe

If you’re careful with the money you’ve got, you can probably get more of it to help grow your business.

Tom Franklin

Expansion

Matthew Ohrnstein on opening another location

Cycle Time Reduction

Mark Mueller on continuous workflow

Selecting Waterborne

Jeff Peevy on waterborne conversion

Andrew Johnson

Final Inspection Department

Steve Trapp on adding a final inspection department to your shop

Andrew Johnson

Ron Pyle

Ron Pyle, Automotive Service Association president and chief staff executive, talks networking, the new ASRW Industry Forum, and why you should not miss NACE this year.

John Edelen

John Edelen, CEO of I-CAR, talks industry evolution, its new role-based training model, and how I-CAR had to create a fundamental change in its organization to remain relevant in the industry.

Andrew Johnson

Steve Grimshaw

Steve Grimshaw, CEO of Caliber Collision, talks acquistion strategy, the state of the industry, and why a background in waste management is the perfect proving ground for a career in collision...

Russell Thrall III

Russell Thrall III, chairman of the Collision Industry Conference, talks industry standards, relations with insurance companies, and the difference between attending and participating in the CIC.

Collision Repair Competition

Collision repair competition is fierce, and increasingly so these past couple years. The battle for business rages, and repair quality suffers. Is it because insurers want us to work for cheap?

Ray Fisher

Insurance Company Marketing

I saw a commercial where one insurance carrier knocked another for its new practice of allowing consumers to “name their premium.” I can’t help but wonder when that complaining insurer will...

Ray Fisher

Is the Chevrolet Volt different from a hybrid vehicle?

Chevrolet is scheduled to introduce the electric Volt later this year. It’s been difficult to find information about it. Is it basically a hybrid vehicle? What should repairers know about the...

Ray Fisher

Preventing Identity Theft

A recent customer worried as I photographed his VIN and license plate. They weren’t related to the loss, but were required by the DRP. He was paranoid about whether that data was secure. It got...

Ray Fisher