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Liability LimitationsLiabilities versus profit opportunities |
Learn From Your PeersLearning from other shops |
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Why Keeping Employees Interested Pays OffMaintaining employee interest |
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Strategies and Inspiration for Collision Repair Success
Expert Advice
Taking Care of Business // Tom Franklin
Across the Pond // Jon Parker
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Building a Better ProcessRestructuring production |
Shop Talk
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How I WorkJim Siegfried, owner of Crystal Lake Automotive just south of Minneapolis, takes a personal approach to customer service and staff relationships. |
Industry Leader Q+A
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Scott BiggsScott Biggs of the Assured Performance Network, on its new certification program |
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Michael WilsonMichael Wilson, chief executive officer of the Automotive Recycler’s Association, discusses the organization’s take on original equipment manufacturer (OEM) repair standards. |
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Frederica CarterFrederica Carter, communications manager at AkzoNobel, discusses the challenges women face in collision repair and their influence in the industry. |
Idea Shop
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Negotiation Tactics to Use with InsurersNegotiation strategies to use with insurers |
Marketing Green InitiativesGreen marketing strategies |
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Load LevelingLoad Leveling Strategies |
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Ask FB
How can we better sell jobs to customers?Customers sometimes recognize our estimators’ sales tactics and get turned off from our facility. How can we sell jobs in a way that appeals to customers? |
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How Can I Account For an Unpredictable Slow Business Season?I count on high winter traffic to contribute to my shop’s annual revenue, so this year’s mild winter hit my shop hard. How can I account for business slumps I can’t predict? |
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Tactics to attract female customers?What tactics can collision repairers use to attract female customers to their shop? |
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