Connecting to Power

Using your network wisely is key to thriving during a downturn.

Tom Franklin

A Thief in the Shop

Protecting yourself from employee theft.

Tom Franklin

Unwelcome Surprises

Eliminate them with testing, testing, 1-2-3.

Tom Franklin

A Well-Supported Shop

Ample administrative help encourages business development.

Tom Franklin

Lean

A conversation with Amjad Farah on implementing lean.

Accounts Receivable

A conversation with Steve Villanueva on accounts receivable.

Workflow

A conversation with John Sweigart on optimizing workflow.

Kim White

Kim White, chairwoman of the Women’s Industry Network, talks networking, female customers, and why men in collision repair should care about attracting more women to the industry.

Kelley Lowery

Kelley Lowery, Education Manager, Collision Repair and Refinish Technology at Universal Technical Institute, Houston, talks technology, lean principles, and why you should hire his students.

Alex Sun

In 2001, Sun brought his experience to Mitchell International Inc., where he became chief financial officer. Since then, he has transitioned to his current role as president and chief executive...

Bob Redding

When Bob Redding accepted the position of the Automotive Service Association’s (ASA) Washington, D.C. representative 16 years ago, he didn’t simply step into the collision repair industry—he...

Repairers Pushing Back Over Aftermarket Parts

Finally, repairers are pushing back over some of these aftermarket parts. Now if we could just increase labor revenues, we might see sustainable profits, don’t you think?

Ray Fisher

Aftermarket parts frustrations

Aftermarket parts frustrations abound in the industry. We recently had to go through the NESHAP deadlines, so I get it. Does anyone in Washington care how this affects us?

Ray Fisher

Alternative Energy

As we move toward alternative energy and stricter air quality requirements, what challenges do you see the collision industry facing while trying to remain profitable?

Ray Fisher

Lawsuits and Insurance

In the last year or so, I have heard of more lawsuits against insurers than I can ever remember. Do you think we will see more in the future?

Ray Fisher