Archive of: Finance + Operations

Title Issue
Lean Starts Up Front

Lean Starts Up Front

You’ve implemented lean processes on the shop floor, but what about the mess in your office? Lean processes in the front office can be just as important to your shop’s efficiency.

July 2010
A Finance Fix

A Finance Fix

Tough times call for customer credit options. Shop owners who offer line-of-credit products are making sales to cash-strapped customers who have increasingly high insurance deductibles.

May 2010
Money to Grow

Money to Grow

Need a loan but running into dead ends with traditional funding sources? The SBA, which got two shots in the arm last year thanks to stimulus funding, might be your saving grace.

March 2010
Getting the Kinks Out

Getting the Kinks Out

January 2010
Cashing in on the Clock

Cashing in on the Clock

Hourly pay plans perk up with incentive bonus programs. What’s in it for you? Better teamwork and increased efficiency.

August 2009
Don’t Stop Change. Manage It.

Don’t Stop Change. Manage It.

You can make better changes by making change better. Improved people skills are good for business.

July 2009
A Better Parts Process

A Better Parts Process

One shop owner stopped accepting incomplete parts orders—and saw his return ratio drop to nearly nothing.

June 2009
Managing by Statistics

Managing by Statistics

How a small shop in Arkansas doubled its money by tracking everything about the business.

May 2009
Every Dollar Counts

Every Dollar Counts

When Beth Wilson realized she was losing money, she started paying attention to estimates. Here, she shares the successful strategies she developed for negotiating with insurance companies.

April 2009
Car Cams

Car Cams

Nissen's CARSTAR Autobody Shop lets customers watch the repair process online. Why? Assured customers will tell their friends.

January 2009
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