Archive of: Dealer Shop Profiles

Title Issue
Great Management, Bold Decisions

Great Management, Bold Decisions

Ten years ago, the out-dated body shop at Robberson Ford was on the verge of closure. Today, due to bold management decisions, it’s the largest body shop in central Oregon.

September 2010
7 Winning  Ways

7 Winning Ways

Under Patrick Gray, the collision center at Tom Bell Chevrolet has cut cycle time by five days and improved other time metrics. How’d he do it? Seven key management strategies.

August 2010
True Believer

True Believer

New Port Lincoln Mercury is reaping the rewards of being an early converter to waterborne: cycle time is down, and its local reputation is as shiny as the cars it sends back out on the road.

July 2010
Go With The Flow

Go With The Flow

Flow Motors Luxury Body Center started taking pre-owned repairs in-house to shore up business in a tough economy. Now it’s racking up sales, and relations with its dealership couldn’t be better.

June 2010
Lean Loyalist

Lean Loyalist

Gullo Toyota Collision Repair Center has slashed cycle time from 12 to eight days since 2007. The secret? What else could it be but living by Toyota’s lean principles?

May 2010
Chosen One

Chosen One

After two tough years, Sound Collision, the body shop at Seattle-based Sound Ford, is poised to capitalize on the strength of the Ford brand as its competitors falter.

April 2010
Walk A Mile in Her Shoes

Walk A Mile in Her Shoes

Beth Meckel has grown her body shop from a $1 million to a $5 million operation during her tenure. No wonder she’s one of AkzoNobel’s Most Influential Women in Collision Repair.

March 2010
Go Your Own Way

Go Your Own Way

After four years as partners and a tough-but-amicable split, dealer shop Mercedes Collision Center and indy repairer Valley Paint & Body are taking steps to grow their businesses on their own terms. Lessons learned: Identity is key, employee commitment priceless, and mistakes are part of the game.

February 2010
A Great Diehl

A Great Diehl

A body shop renovation helped this dealer-based collision center work twice as fast.

January 2010
Aussie Excellence

Aussie Excellence

How did a one-year-old business win an Australian “Repairer of the Year” award? By following eight principles that brought in big business.

December 2009
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