Archive of: Customer Service

	Title	Issue
	Everybody Sells Not closing enough sales? Maybe your front office staff needs a tune-up—or replacement part. Front office staff with sales experience can help boost your shop’s closing ratio. Andrew Johnson	July 2010
	Winning Over the Ladies It’ll take more than flattery from your best bodyman to make women feel welcome. A female-friendly certification and smart communication make the difference. Elyse Lucas	January 2010
	A Lot More Action Sure, customers say they would refer others to your shop. But how many do? Now, a new audit can help you polish your customer service and drive up repeats and referrals. Sara Aase	October 2009
	Haul in New Business An enclosed car hauler generates buzz, provides first-class service and brings in new business. Elyse Lucas	July 2009
	The Extra Mile To better serve his customers, Shawn Lamb started offering at-home estimates–and his efforts are bringing in more calls and more cars. Elyse Lucas	April 2009
	A Fast Fix Conicelli Body Shop installed an express lane for light repairs and is now raking in an extra $100,000 a month. Elyse Lucas	November 2008
	No Questions Asked Fix it, no matter what. Kadel’s Auto Body follows a “No Questions Asked” customer service policy. The results couldn’t be better. Elyse Lucas	October 2008