Archive of: Industry Leader Q+A

Ron Pyle

Ron Pyle, Automotive Service Association president and chief staff executive, talks networking, the new ASRW Industry Forum, and why you should not miss NACE this year.

John Edelen

John Edelen, CEO of I-CAR, talks industry evolution, its new role-based training model, and how I-CAR had to create a fundamental change in its organization to remain relevant in the industry.

Andrew Johnson

Steve Grimshaw

Steve Grimshaw, CEO of Caliber Collision, talks acquistion strategy, the state of the industry, and why a background in waste management is the perfect proving ground for a career in collision repair.

Russell Thrall III

Russell Thrall III, chairman of the Collision Industry Conference, talks industry standards, relations with insurance companies, and the difference between attending and participating in the CIC.

Linda Nawrocki

Linda Nawrocki, director of user experience for Internet marketing firm Optiem, talks social networking, keeping up with customers between repairs, and why you don’t need to post on Twitter.

Jim Berkey

Jim Berkey, director of business solutions for PPG Refinish and an MVP Master Black Belt Consultant, talks industry consolidation, cycle time, and the new paradigm shop operators must adapt to.

Kim White

Kim White, chairwoman of the Women’s Industry Network, talks networking, female customers, and why men in collision repair should care about attracting more women to the industry.

Kelley Lowery

Kelley Lowery, Education Manager, Collision Repair and Refinish Technology at Universal Technical Institute, Houston, talks technology, lean principles, and why you should hire his students.

Alex Sun

In 2001, Sun brought his experience to Mitchell International Inc., where he became chief financial officer. Since then, he has transitioned to his current role as president and chief executive officer. Here, Sun shares his insights on new technologies that are transforming the industry, how these technologies affect the way collision repair shops operate, and the best technological investments that repairers should make right now. He also tells us about Mitchell’s recent business acquisitions and where he wants to take the company in the future.

Bob Redding

When Bob Redding accepted the position of the Automotive Service Association’s (ASA) Washington, D.C. representative 16 years ago, he didn’t simply step into the collision repair industry—he jumped in headfirst.