Archive of: Ask Ray, Industry Leader Q+A, Idea Shop, Taking Care of Business

Ron Pyle

Ron Pyle, Automotive Service Association president and chief staff executive, talks networking, the new ASRW Industry Forum, and why you should not miss NACE this year.

Resource Rescue

Unused, underused and unrecognized resources can protect your financial performance.

Tom Franklin

Expansion

Matthew Ohrnstein on opening another location

Collision Repair Competition

Collision repair competition is fierce, and increasingly so these past couple years. The battle for business rages, and repair quality suffers. Is it because insurers want us to work for cheap?

Ray Fisher

Falling Behind on Maintenance Will Cost You

Upgrades and repairs are financially painful when you neglect them for too long.

Tom Franklin

Insurance Company Marketing

I saw a commercial where one insurance carrier knocked another for its new practice of allowing consumers to “name their premium.” I can’t help but wonder when that complaining insurer will understand our frustration with their similar treatment of collision repair customers?

Ray Fisher

Cycle Time Reduction

Mark Mueller on continuous workflow

John Edelen

John Edelen, CEO of I-CAR, talks industry evolution, its new role-based training model, and how I-CAR had to create a fundamental change in its organization to remain relevant in the industry.

Andrew Johnson

The Speed of Business

A strong sense of decisiveness makes for fine leadership.

Tom Franklin

Selecting Waterborne

Jeff Peevy on waterborne conversion

Andrew Johnson