Archive of: Shop Strategies, Tech + Tools, Human Resources, Law, Sales + Marketing, Education + Training, Customer Service, Promotion, Leadership, Finance + Operations
| Title | Issue | |
|---|---|---|
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Help for the HolidaysTired of sending out the same old tin of cookies as a holiday promotion? Shops are winning business—and community kudos—by getting creative with their holiday offerings. |
September 2010 |
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Cure for ConfusionMaking up employee policies on the fly is a recipe for confusion and abuse. What’s the alternative? A human resources plan that addresses employees’ needs and keeps everyone accountable. |
September 2010 |
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Mobile Estimating 3.0Mobile estimating takes yet another leap into the future with iPad technology. The benefits? Faster, more efficient estimating. (And your customers will think your shop is extremely cool, too!) |
September 2010 |
 |
Fixer-UppersWho are the people to help you develop your shop’s best practices? Your body techs, of course. Here’s how to leverage their knowledge to bring value to your business beyond just fixing cars. |
August 2010 |
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Coached for SuccessTired of putting in 80-hour weeks? A professional coach could help you develop more efficient practices and behaviors, which means working less—and making more money at the same time. |
August 2010 |
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Wheelin’ and Dealin’In tough times, it’s tempting to offer jaw-dropping deals to get customers through the door. Done right, these deals can boost your bottom line, too. Here’s the skinny. |
August 2010 |
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Lean Starts Up FrontYou’ve implemented lean processes on the shop floor, but what about the mess in your office? Lean processes in the front office can be just as important to your shop’s efficiency. |
July 2010 |
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Collect What You’re OwedShops are using Assignment of Proceeds forms to make sure insurance companies pay up what they owe. And insurance companies seem to be getting the message from shops that won’t back down. |
July 2010 |
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Everybody SellsNot closing enough sales? Maybe your front office staff needs a tune-up—or replacement part. Front office staff with sales experience can help boost your shop’s closing ratio. |
July 2010 |
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Eye CandyCan 3-D technology improve your shop’s parts ordering accuracy and help you reduce cycle time? We look at one of the latest advances in estimating technology to help you decide if it’s right for your shop. |
June 2010 |
