Collision Repair Customer Service

	We’ll Get You There Offering free loaner vehicles can help your shop win the business of customers and insurers with minimal effort or investment.
	How I Work Jim Siegfried, owner of Crystal Lake Automotive just south of Minneapolis, takes a personal approach to customer service and staff relationships.
	Committing to a New Culture When recurring problems and staff frustrations led to sub-par performance at Pohanka Collision Centers, management stepped in with a new game plan that turned the shop around.
	Constant Communication Multiple methods of customer interaction can lead to more business for your shop. Live chat software is one of the latest ways to make communication more convenient.
	Safety Assurance Collision repair is all about making vehicles safe. Becoming a certified vehicle safety inspection station can help you get that message across to customers, building trust and loyalty.
	Always on Call A 24-hour answering service can help your shop serve customers when it’s convenient for them, reducing the stress following an accident and boosting your reputation.
	Curing Customer Confusion Customers are often in unfamiliar territory after a wreck when it comes to the claims process. Guiding them through the jargon and paperwork can make you a hero in their eyes.
	Reputation Through Reviews A new online review service developed specifically for automotive businesses brings credibility to customer feedback, and can help your shop improve its customer relationships.