August 2010

Coached for Success

Tired of putting in 80-hour weeks? A professional coach could help you develop more efficient practices and behaviors, which means working less—and making more money at the same time.

Wheelin’ and Dealin’

In tough times, it’s tempting to offer jaw-dropping deals to get customers through the door. Done right, these deals can boost your bottom line, too. Here’s the skinny.

Fixer-Uppers

Who are the people to help you develop your shop’s best practices? Your body techs, of course. Here’s how to leverage their knowledge to bring value to your business beyond just fixing cars.

Falling Behind on Maintenance Will Cost You

Upgrades and repairs are financially painful when you neglect them for too long.

Insurance Company Marketing

I saw a commercial where one insurance carrier knocked another for its new practice of allowing consumers to “name their premium.” I can’t help but wonder when that complaining insurer will...

Tightening Up

The biggest get bigger through consolidation

John Edelen

John Edelen, CEO of I-CAR, talks industry evolution, its new role-based training model, and how I-CAR had to create a fundamental change in its organization to remain relevant in the industry.

Specialty Equipment / Services

Catching a Roadrunner

Childhood memories: A Kansas repairer restores a ’74 Plymouth Roadrunner like the one his brother drove way back when.