Kylie Kepus was a single mom looking for part-time work when she landed a cashier position at Phoenix Motor Company. Now she oversees the Mercedes Dealership’s body shop, which pulls in $2.4 million annually.
When the leaders of Pohanka Collision Centers began blueprinting, they also committed to changing the company’s culture. The result? Cycle time dropped, revenue increased, and customer satisfaction index scores passed 95 percent.