Mr. B’s Paint & Body has remained a quaint, family-run, single-location operation for more than three decades—on purpose. The benefits: easier management, personalized service and a loyal customer base.
D-Patrick Body and Glass Downtown has tripled revenue during the past decade, despite being walled into a tiny urban space with no opportunity to expand. How’d they do it? Aggressive marketing, lean practices, and customer care that goes above and beyond.
The body shop at Gullo Toyota in Conroe, Texas, has reduced its cycle time from 12 days to eight—with a goal to get it down to six. Gullo Toyota is doing that by doing what Toyota does best: reducing waste and getting lean.
Donald Reckner, owner of Elmo’s Auto Body, felt the brunt of the auto-market slump a couple of years ago when GM dumped the dealership connected to his shop. Unwilling to give up, the collision center reinvented, rebranded and overcame the doubts of DRP partners to survive.