Bob Dunnigan is owner of Auto Pride Collision with three locations near Flint, Mich. With his business humming, Dunnigan wanted to take his shops to the next level. To do that, he adopted a team-based repair model.
Transitioning to lean means tremendous change for management and employees. General Manager Amanda Grappone Osmer gives us a behind-the-scenes look at the early days of Grappone Collision Center’s transition, and what the shop is doing to ensure success.
Mr. B’s Paint & Body has remained a quaint, family-run, single-location operation for more than three decades—on purpose. The benefits: easier management, personalized service and a loyal customer base.